Delivering Exceptional Customer Experiences
Proactive customer support professional with proven track record of improving satisfaction, streamlining operations, and driving retention. Specialized in handling high-volume inquiries, optimizing service delivery, and fostering long-term client relationships.
Performance Highlights
Professional Experience
Gorgias & Shopify Support Specialist
TalentPop
Delivering exceptional customer support across multiple channels with industry-leading metrics.
Customer Support Specialist
Teleperformance Nigeria
Led customer support operations with focus on data accuracy and retention strategies.
Executive Assistant / Project Manager
Hexavia Nigeria
Managed executive operations and high-profile client relationships with precision.
Administrative Assistant (NYSC)
Oyo State Primary Healthcare Board – Monitoring & Evaluation Unit
Supported public health initiatives with meticulous data management and reporting.
Skills & Expertise
CRM & Support Tools
Productivity & Collaboration
Project Management
Data & Analytics
Core Competencies
Education
B. Tech, Biology
Federal University of Technology, Akure (FUTA), Nigeria
Period: Nov 2015 – Nov 2021
CGPA: 4.05/5.00
Achievement: Graduated in the top 1% of the class
Certifications
EF SET English Certificate – C1 Level
Jul 2025
Self Leadership – Coursera
Apr 2025
Career Management – LinkedIn Learning
Apr 2025
AI Career Essentials – ALX
Jul 2024
Soft-Skills Training – Jobberman
Feb 2023
Data Visualisation – DataCamp
Nov 2022
Let's Connect
I'm always interested in hearing about new opportunities and connecting with fellow professionals in the customer support and service excellence space.